Ancillary Services Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Confirm patient medical insurance benefits by utilizing phone communication and online access to private insurance companies, Medicare, and Medicaid.

• Assess the compatibility of insurance benefits with LifeStance procedures and appointments, including testing and specialized services.

• Secure pre-certification or authorization for procedures and input this information into the billing system software.

• Work collaboratively with providers and operations teams to deliver benefit information to patients.

• Generate cost estimates based on benefit information.

• Document information in medical records and distribute it to patients for their review.

• Execute data entry and complete necessary forms that detail patient benefits coverage.

• Notify office staff regarding uninsured, underinsured, and potential billing complications.

• Provide precise and comprehensive information on insurance benefits and log it in the billing system.

• Keep accurate verification documentation within patient electronic records and reporting tools.

• Act as a resource for other teams concerning patient benefits.

• Assist leadership with reporting requirements on a daily, weekly, and monthly basis.

⛳️ Requirements

• A high school diploma or GED equivalent is mandatory.

• A minimum of 2 years of experience in a medical facility or medical office billing is required.

• Professional knowledge and understanding of insurance products and coverage types are essential.

• Experience with automated billing systems is preferred.

• Experience in training for business office activities is a plus.

• Capability to work effectively both in a collaborative team environment and independently.

• Must be legally authorized to work in the United States.

• Experience interacting with insurance companies is necessary.

• Familiarity with various types of coverage and policies is important.

• Must possess awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other cultural aspects.

• Ability to sit, stand, bend, talk, hear, and walk as needed.

• Capacity to lift and/or move objects weighing up to 25 pounds.

• Required to have close, distance, color, peripheral, and depth vision, with the ability to adjust focus.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• AD&D insurance

• Short-term disability insurance

• Long-term disability insurance

• Life insurance

• 401k retirement savings plan with employer match

• Paid parental leave

• Paid time off

• Holiday pay

• Employee Assistance Program

• Reasonable accommodations for applicants and employees with disabilities