Analytical Chemistry Engineer – Manager

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Deliver technical, client, and business-line support for the Americas region as well as the global business line.

• Assist in technical services, strategizing, new product development, global processes, capacity planning, and technical governance.

• Identify prospects for new products and revenue through service expansion, development efforts, and customer inquiries.

• Oversee, develop, and manage the technical facets of regulatory-related services for customers in the Americas on a global scale.

• Offer technical opinions, interpretations, and recommendations to clients and colleagues.

• Maintain and enhance quality systems and technical service processes.

• Address technical inquiries via the Tech Inquiry Mailbox.

• Create standard operating procedures (SOPs), methods, work instructions, and standard interpretation practices.

• Develop and facilitate technical training for both internal and external audiences.

• Keep track of regulations and industry standards, updating or creating testing methodologies as necessary.

• Resolve technical challenges across regional sites and during client engagements.

• Enhance client satisfaction in collaboration with Lab Managers, Directors, and Business Development teams.

• Provide regulatory interpretations and support the sales of knowledge products.

• Cultivate relationships with industry and multistakeholder organizations, governmental agencies, and clients.

• Create technical marketing content, assist with RFPs, and integrate new services.

• Lead the implementation of new, repackaged, and extended technical services.

• Ensure the accuracy and consistency of testing methods while adhering to global testing methodologies throughout the Americas.

• Oversee audits and correlation programs, assist in complaint investigations, and align testing capacity with sales and marketing strategies.

⛳️ Requirements

• A bachelor's degree in a related field is required.

• At least 5 years of experience in customer services and/or direct customer interaction is necessary.

• 2–3 years of relevant experience in the assigned service line or related discipline is required.

• More than 10 years of pertinent experience in the assigned service line or related discipline is needed.

• A minimum of 5 years of relevant experience in marketing, product development, or business development is required.

• Comprehensive knowledge of Analytical Chemistry concepts, processes, and equipment is essential.

• Ability to interpret regulations and standards is necessary.

• Strong mathematical skills and a working knowledge of statistical procedures are required.

• Medium to high proficiency in Microsoft Office Suite, Lotus Notes, and statistical software packages is expected.

• Familiarity with laboratory instrumentation and equipment is advantageous.

• Excellent oral and written communication skills, along with strong presentation abilities, are required.

• Willingness to travel up to 20% within the USA, with limited international travel, is necessary.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Collaborative and innovative work environment.