Analyst, Techline

This is a fully remote position, open to applicants in New York.

📋 Description

• Offer assistance through phone, live chat, and ticketing systems in a fast-paced setting

• Provide troubleshooting support for IT-related issues

• Address or prioritize customer inquiries

• Deliver outstanding customer service

• Achieve team objectives

• Recognize opportunities for process enhancements and share insights with management

• Collaborate on initiatives for service enhancements and operational projects

⛳️ Requirements

• Over 3 years of pertinent experience in IT Support

• Proficient in Windows, Mac OSX, Office 365, Active Directory, mobile technologies, and other common tech tools

• Experience in fulfilling and managing clearly defined SLA expectations

• Understanding of ITIL fundamentals

• Enthusiasm for technology

• A conducive environment for full-time remote work, including a quiet workspace with minimal interruptions and a reliable, high-speed internet connection

• Availability for flexible scheduling, including later shifts, weekends, or holidays as required

🏝️ Benefits

• Medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off

• Tuition reimbursement program

• A range of additional discounts and perks

• Fully remote work setup