Analyst – Case Operations

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Conduct investigations related to SAM cases, enhanced due diligence, and escalation processes.

• Examine cases generated by transaction monitoring systems and manual referrals.

• Manage daily case work, including volume, aging, quality of investigations, and adherence to regulatory requirements.

• Collaborate with the Alerts and SAR Filing teams, Compliance, Technology, Data Analytics, Program Management, and Assurance functions.

• Aid in the development, implementation, and maintenance of BSA/AML policies, procedures, desktop procedures, and controls.

• Assist with customer due diligence, sanctions screening, and the identification of suspicious activities.

• Contribute to BSA/AML risk assessments across various products, services, customers, and geographical areas.

• Investigate, document, and resolve cases in accordance with policies, procedures, and regulatory mandates.

• Detect suspicious activities and prepare SAR referrals accordingly.

• Ensure accuracy and timeliness of CTR submissions.

• Escalate investigations that necessitate Enhanced Due Diligence.

• Respond to 314(a) information requests, inquiries from law enforcement, subpoenas, and regulatory requests.

• Manage assigned queues and workloads within SLAs while addressing potential backlogs.

• Conduct self-reviews and support quality assessments of investigations and SAR referrals.

• Document investigation results in clear, risk-focused narratives for senior management and Board oversight.

• Assist in root cause analysis, control-gap identification, risk-based remediation, and enterprise risk management initiatives.

• Provide feedback on SAM rules and scenarios, assess alert and case quality, and support governed rule adjustments.

• Follow and offer insights on case procedures, checklists, sample narratives, and reference materials.

• Engage in training, quality assurance, and mentorship activities.

⛳️ Requirements

• A Bachelor’s degree is required.

• Professional certifications such as CAMS are preferred.

• Experience in BSA/AML operations, financial crimes investigations, and SAM programs within a regulated financial institution is essential.

• Proven experience in conducting case investigations and preparing SAR referrals.

• Familiarity with Actimize, FCRM, and enterprise transaction monitoring systems is necessary.

• Strong analytical, communication, and organizational abilities are required.

• Capability to manage queues, SLAs, and personal workload effectively.

🏝️ Benefits

• Opportunity for annual performance-based incentives.

• Health insurance coverage.

• 401(k) retirement benefits.

• Life insurance options.

• Disability benefits.

• Paid time off.

• A comprehensive benefits package for eligible employees.

• Arrangement for remote-office work.

• Professional development opportunities through training, quality assurance, mentorship, coaching, feedback, and continuous learning.