Analyst, Bank Payments AR&I, Preventive Fraud

This is a fully remote position, open to applicants in India.

📋 Description

• Analyze transactions across a variety of payment types and products to detect potential fraud.

• Identify efficiencies within transaction-analysis tools and processes.

• Utilize multiple tools for reviews and investigations, including open-source inquiries.

• Manage an individual caseload to achieve performance targets.

• Meet both productivity and quality objectives.

• Draft clear and concise Suspicious Activity Report (SAR) narratives in line with regulatory and internal standards.

• Maintain records of evidence, decision-making rationale, and the progression of cases.

• Propose process enhancements to mitigate future fraud incidents.

• Foster relationships with various departments across Tide to promote operational synergy.

• Treat Tide members equitably and ensure their needs are adequately addressed.

• Conduct phone calls, as needed, to collect information from members.

⛳️ Requirements

• Openness to work within a flexible shift pattern in a 24/7 operational environment.

• 1 to 3 years of experience in transaction monitoring or a fraud risk-related position within financial services.

• Strong attention to detail and the capability to recognize suspicious activities.

• Ability to collaborate effectively as part of a team; decisive, goal-oriented, and proactive.

• Inquisitive mindset and a problem-solving approach.

• C1/C2 level proficiency in spoken and written English.

• Keen eye for identifying process improvements.

• Analytical skills to interpret large datasets and recognize patterns and trends.

• Quick learner, explorer, multitasker, and willing to work assigned shifts.

• Excellent written and verbal communication abilities, including interactions with members via telephone, internal stakeholders, and regulatory bodies when necessary.

🏝️ Benefits

• Flexible working arrangements through the Working Out of Office (WOO) policy.

• Option to work remotely from home or any location within the employee’s home country.

• Opportunity to work from a different country for up to 90 days each year.

• Self & Family Health Insurance.

• Term & Life Insurance.

• OPD Benefits.

• Mental wellbeing support through Plumm.

• Learning & Development Budget.

• WFH setup allowance.

• 15 days of privilege leave.

• 12 days of casual leave.

• 12 days of sick leave.

• 3 paid days off for volunteering or learning & development activities.

• Night shift allowance.

• Competitive salary.