Analista de Campañas y Contactabilidad

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Identify opportunities for improvement in campaign flows

• Propose optimizations based on data, experimentation, and continuous analysis

• Develop reports and dashboards to monitor key performance metrics

• Integrate new communication channels with technology, data, and digital transformation teams

• Automate the execution and scheduling of multichannel campaigns

• Analyze campaign behavior and provide actionable insights

• Monitor the contactability of renewal campaigns across all channels

• Generate early alerts and activate corrective actions to enhance indicators

⛳️ Requirements

• Degree in Engineering, Administration, Accounting, or related fields

• At least 2 years of experience in contact center campaigns, contactability, or Workforce

• Experience in developing reports and dashboards for tracking management, performance, and productivity indicators

• Analytical skills and relationship-building abilities

• Ability to generate strategic recommendations and collaborate with various departments

• Knowledge of dialing, messaging, or customer contact tools

🏝️ Benefits

• Fixed-term contract for 6 months, directly with the company, plus benefits

• Benefits, Well-being, and Balance Plan

• Continuous learning opportunities

• Professional and personal growth

• Inclusive and diverse work environment

• 100% remote work modality from anywhere in Colombia