Alumni Employment Data Representative

This is a fully remote position, open to applicants in Alabama, +31 more states.

📋 Description

• Conduct outbound communications via phone and email to alumni in order to gather employment and career-related information.

• Professionally engage with alumni to establish rapport and encourage their participation.

• Manage a substantial volume of outbound contacts and follow-up correspondence.

• Precisely document employment details and outreach results using internal reporting systems and databases.

• Leverage university technology platforms, including outbound calling systems, Microsoft Outlook, SharePoint, and various web-based applications.

• Ensure the accuracy of records and maintain high data quality standards.

• Handle confidential and sensitive information pertaining to alumni in compliance with university policies.

• Organize and prioritize outreach activities to achieve set productivity and quality objectives.

• Identify and resolve basic data inconsistencies through follow-up and research.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Must be a current SNHU student with good academic standing.

• Excellent verbal, written, and interpersonal communication skills are essential.

• Capability to communicate professionally with alumni and other stakeholders.

• Proven attention to detail and a strong commitment to data accuracy.

• Effective time management skills and the ability to work independently with minimal supervision.

• Proficient in Microsoft Office applications, email, and web-based technologies.

• Ability to learn and effectively use call center technology, data tracking tools, and SharePoint.

• Strong organizational and problem-solving capabilities.

• Ability to maintain confidentiality when dealing with sensitive information.

• Previous experience in customer service, call centers, administrative roles, or data entry is preferred.

• Experience in making outbound calls in a professional setting is preferred.

• Familiarity with Microsoft 365 applications, including SharePoint and Excel, is preferred.

• Prior experience handling confidential information and maintaining accurate records is preferred.

• Experience in engaging diverse populations through phone or email communication is preferred.

🏝️ Benefits

• Work study included as part of the financial aid package.

• Flexible scheduling based on departmental requirements and student availability.

• Option to work remotely in eligible states.

• Occasional evening hours may be available or required to enhance alumni engagement.