Alliance Solutions Architect

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Collaborate with Salesforce stakeholders and Merkle growth teams to create and implement joint go-to-market strategies, solution positioning, and growth initiatives.

• Facilitate executive-level discussions with clients and prospects, emphasizing customer experience transformation, AI, automation, loyalty, CRM modernization, and cross-cloud solutions.

• Act as a trusted advisor during initial sales cycles, guiding opportunities from discovery and qualification to proposal development and client presentations.

• Establish and nurture strategic relationships with Salesforce, internal Merkle capability teams, and significant client stakeholders.

• Formulate solution narratives, offerings, accelerators, industry positioning, and thought leadership that showcase the value of Salesforce-enhanced customer experiences.

• Design and present demonstrations, solution walkthroughs, and presentations that link technology capabilities to quantifiable business outcomes.

• Work in tandem with data, experience, technology, and industry teams to craft integrated customer experience solutions.

• Contribute to the growth of the Salesforce alliance through pipeline influence, account expansion, and the development of strategic opportunities.

• Position Merkle as a premier AI and Salesforce partner via marketplace engagement, relationship building with executives, enablement initiatives, and collaborative marketing efforts.

• Foster innovation around Agentforce, AI-driven experiences, automation, Data Cloud, and interconnected customer ecosystems.

• Impact growth within existing client relationships while facilitating expansion into new client opportunities.

• Create scalable solution narratives and offerings that aid in client acquisition and account growth.

• Direct strategic opportunities without being responsible for delivery execution.

⛳️ Requirements

• Over 15 years of experience in solution architecture, consulting, alliance management, pre-sales engineering, digital transformation, or technology leadership roles that involve client interaction.

• Extensive knowledge within the Salesforce ecosystem, including Salesforce Core and a broader range of customer experience capabilities.

• Familiarity with AI, Agentic business transformation, and business process automation.

• Proven experience in developing and executing joint go-to-market strategies with Salesforce or another leading enterprise technology platform provider.

• Ability to engage executive stakeholders while maintaining credibility with technical and delivery teams.

• Experience in translating business objectives into technology solutions and measurable results.

• Competence in designing, configuring, and demonstrating Salesforce-based solutions in client-facing environments.

• Demonstrated success in supporting new business development, account growth, strategic pursuits, or complex client projects.

• Excellent communication, storytelling, and presentation abilities, with a knack for simplifying complex technical concepts.

• Possession of Salesforce certifications and practical platform experience.

• Familiarity with Salesforce Data Cloud, Agentforce, AI Cloud, Loyalty Cloud, Marketing Cloud, Service Cloud, and associated technologies.

• Knowledge of MuleSoft, middleware platforms, APIs, integrations, and enterprise architecture concepts.

• Experience in a consulting, agency, systems integrator, or enterprise technology organization.

• Understanding of customer data, personalization, journey orchestration, loyalty, CRM, and customer engagement platforms.

• Exposure to complementary customer experience ecosystems, such as Adobe, Microsoft, or other relevant enterprise technology platforms.

🏝️ Benefits

• Medical, vision, and dental insurance.

• Life insurance.

• Short-term and long-term disability insurance.

• 401k.

• Flexible paid time off.

• At least 15 paid holidays each year.

• Paid sick and safe leave.

• Paid parental leave.

• Eligibility for discretionary incentive compensation.