AI Transformation Owner, CRO

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and continuously enhance the roadmap for AI-driven enablement initiatives, prioritizing based on field impact, feasibility, and alignment with the broader Enterprise AI team and strategy.

• Identify, scope, and implement high-value AI use cases for the field (such as deal support, prospecting, content generation, guided selling, skills, and change management), collaborating with stakeholders to establish success criteria and measure impact.

• Cultivate relationships with champions in the field organization to promote power usage and encourage peer-led adoption; monitor this adoption with our AI Ops Specialist and Enablement Analyst.

• Develop and execute an operational plan that transforms AI pilots into scalable, repeatable processes, coordinating efforts across enablement, operations, and technical teams to eliminate execution bottlenecks.

• Influence and establish governance standards for AI tool adoption in the field, encompassing data usage, risk review, tool vetting, and alignment with company-wide AI policy.

⛳️ Requirements

• Several years of experience in enablement, sales operations, or a related go-to-market function, demonstrating a history of managing initiatives from inception to completion.

• Direct experience in evaluating, piloting, or deploying AI tools or solutions in a business context, possessing a robust technical understanding of their functionality and value addition. Serve as the field's primary advocate for AI tools (such as AI-assisted prospecting, call intelligence, forecasting copilots, RFP/proposal generation).

• Proven capability to collaborate closely with product and engineering teams, translating field requirements into technical specifications and vice versa.

• Ability to operate with considerable autonomy — skilled at defining scope, structuring ambiguous challenges, and progressing work without the need for extensive direction.

• Strong project management skills; adept at managing multiple workstreams (roadmap, use cases, operations transformation, governance) simultaneously without overlooking details.

• A builder’s mindset towards new technology — curious about possibilities, willing to experiment, and capable of distinguishing between genuine opportunities and hype.

• Familiarity with field or sales enablement processes (onboarding, tool adoption, content, coaching) and the realistic ways AI can enhance them.

• Ability to thrive in a fully remote, asynchronous work environment, emphasizing transparency and collaboration as outlined in the GitLab Handbook.

🏝️ Benefits

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental leave

• Home office support