AI Product Manager, Agents & Orchestration

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the agent runtime utilized by every Superhuman, encompassing planning, tool invocation, context-graph memory, guardrails, and the trust ladder.

• Create multi-agent orchestration and handoff strategies throughout the customer journey.

• Establish shared state and conflict resolution protocols for agents interacting with the same contact.

• Transform GTM orchestrations into configurable packaged plays featuring triggers, steps, agent assignments, and human checkpoints.

• Develop and manage the evaluation framework for agent behavior and release-gating metrics.

• Define APIs, configuration settings, administrative experiences, enterprise adapters, and fine-tuning hooks.

• Maintain a weekly shipping schedule with GenAI and engineering, including enablement and customer success prior to launches.

• Draft technical specifications that encompass data models, state machines, API structures, and associated tradeoffs.

• Prototype using code or no-code tools before finalizing specifications.

• Collaborate directly with the GenAI team and report to the Chief Product Officer.

• Create the platform that empowers PMs, forward-deployed engineers, and enterprise customers to compose and refine agents.

⛳️ Requirements

• A minimum of 5 years of experience in product management.

• At least 2 years of experience in deploying LLM-based agents to production users.

• Practical experience with tool invocation, planning loops, memory retrieval, and multi-agent handoff patterns.

• Competence in diagnosing agent failures from trace data.

• Experience in building or overseeing an evaluation framework used for release gating.

• Technical proficiency in specifying data models, state machines, and API structures while articulating tradeoffs.

• Background in an AI-native company or experience on a large platform team, ideally combined with either founder or early-stage startup experience.

• Ability to make decisions with incomplete information and maintain a weekly shipping rhythm.

• Strong skills in technical and product documentation.

• Preferred exposure to fine-tuning or reinforcement learning, including SFT, DPO, reward-based training, or per-tenant adapters.

• Experience with voice or real-time conversational agents is preferred.

• Familiarity with the GTM domain is advantageous.

• Experience with workflow or orchestration platforms is a plus.

• Background in enterprise platforms with administrative interfaces, permissions, and auditing is preferred.

• Must be eligible to work full-time in the United States; sponsorship inquiries will be addressed in the application process.

🏝️ Benefits

• Stock options/equity.

• Company-paid benefits.

• A comprehensive array of benefits and perks.

• A supportive and inclusive work environment.

• Opportunity for fully remote work.