AI & IT Operations Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Recognize repetitive manual tasks across teams and create automations or connect systems utilizing Zapier, n8n, Make, Apps Script, or Python.

• Develop and sustain internal AI agents and assistants for practical business applications.

• Facilitate company-wide AI adoption through brief clinics, sharing best practices, and enabling colleagues.

• Oversee the ordering, setup, handover, and return of laptops.

• Manage software access, permissions, and inventory of licenses.

• Implement IT onboarding and offboarding processes.

• Act as the primary point of contact for daily internal tool issues.

• Ensure maintenance of access and security hygiene.

• Take charge of internal IT and operations documentation.

• Balance the reliability of core IT operations with workflow automations, tool integrations, and internal AI agents.

• Report directly to the COO as a member of the Growth Support Team.

⛳️ Requirements

• 1–4 years of practical experience in business operations, IT operations, internal tools, or technical generalist roles.

• Experience in creating and maintaining live automations using Zapier, n8n, Make, Apps Script, or Python.

• Capability to read, modify, and write small scripts.

• Hands-on experience in developing tools or workflows with modern AI technologies.

• Strong enthusiasm for assisting colleagues with everyday technical troubleshooting.

• Proficiency in written and spoken English.

• Excellent communication skills.

• Nice to have: Experience in Google Workspace or Atlassian administration, including Jira and Confluence.

• Nice to have: Familiarity with Mobile Device Management or Identity and Access Management / SSO.

• Nice to have: Proficiency in the German language.

🏝️ Benefits

• 100% remote work environment, with the option to collaborate with colleagues in the Berlin office.

• Mobile Work Abroad policy: work from nearly any location in the world for up to 5 months each year.

• 28 vacation days per year, plus an additional vacation day annually on the anniversary date, totaling up to 31 days.

• Over 50% coverage of public transportation costs in Germany.

• Subsidized Urban Sports Club memberships (more than 40%) in Germany.

• Fully subsidized Wellhub membership in Germany.

• Up to €156 annual subsidy for private travel.

• Corporate discounts through partnerships, including GetYourGuide.

• Regular BBQs in Berlin, along with summer and winter events, and reunions with former employees.

• Airport/Train Office Day: work during travel when unable to take calls.

• Additional day of leave each year for charity work.

• 10 days of paid leave for child illness.