AI Innovation Lead, Life Sciences

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Create a holistic overview of implementation trends, customer challenges, and delivery opportunities within Salesforce's global Life Sciences portfolio.

• Recognize common themes across customer interactions and convert insights into strategic opportunities for AI, automation, reusable assets, implementation accelerators, and delivery innovation.

• Establish a continuous feedback mechanism that transforms the implementation experience into scalable delivery capabilities.

• Define the strategic roadmap for Life Sciences-specific agentic delivery capabilities.

• Prioritize AI assets, accelerators, reusable frameworks, and implementation capabilities.

• Advise on strategic investment priorities and collaborate with Professional Services Technology to market new capabilities.

• Act as the main point of contact between Global Professional Services, Customer Success, and Product Management for Life Sciences.

• Convert customer and delivery feedback into product enhancements, roadmap priorities, and best practices for implementation.

• Collaborate with Product Engineering to shape product strategy and future platform capabilities.

• Serve as the executive subject matter expert for Agentic Transformation in Life Sciences.

• Collaborate across Professional Services Delivery, Customer Success, Product, Global Delivery Centers, Agentic Innovation, Global Tools & Productivity Engineering, and Global Technology Foundations & Architecture.

• Define and prioritize a portfolio of Life Sciences-specific AI assets, implementation accelerators, reusable delivery patterns, and agentic solutions.

• Work with the ProServ Agentic Innovation Lab and engineering teams to translate customer insights into scalable technical capabilities.

• Establish governance to evaluate adoption, business impact, customer outcomes, and value realization.

• Lead and nurture a high-performing global team of around 20 professionals.

• Promote innovation, customer-centricity, continuous learning, and an AI-first mindset.

• Drive measurable enhancements in customer success, delivery productivity, AI adoption, and operational excellence.

⛳️ Requirements

• Over 15 years of leadership experience in Professional Services, enterprise software, digital transformation, Life Sciences consulting, or technology organizations.

• Profound understanding of the Life Sciences industry, enterprise implementation programs, and customer transformation initiatives.

• Proven ability to collaborate across Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders.

• Demonstrated success in translating customer needs into product strategy, technology investments, reusable assets, or delivery innovation.

• Experience in leading global, cross-functional organizations and influencing without direct authority.

• Strong skills in executive communication, strategic thinking, and stakeholder management.

• Familiarity with AI-enabled delivery models, Agentforce, agentic technologies, automation platforms, or enterprise AI solutions.

• Experience with Salesforce Life Sciences Cloud or the broader Salesforce ecosystem.

• Experience in creating industry accelerators, reusable implementation assets, or customer success frameworks.

• Background in healthcare, pharmaceuticals, medical devices, biotechnology, or regulated industries.

🏝️ Benefits

• Time off programs.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Mental health support.

• Paid parental leave.

• Life insurance.

• Disability insurance.

• 401(k).

• Employee stock purchasing program.

• Incentive compensation may be available for certain roles.

• Equity may be available for certain roles.