AI Delivery Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide support to all agents within the workstream, encompassing tasks from scoping and process mapping to labeling queues for golden-set reference datasets, configuration logs, tuning, and shadow-divergence queues.

• Lead the underwriter pod for the client as an integrated part of the team.

• Conduct calibration exercises utilizing shared document labeling, assess discrepancies, and formulate adjudication rules.

• Oversee production-labeling throughput.

• Address unclear labels and policy inquiries within the service-level agreement (SLA).

• Prioritize issues to ensure that only genuine policy questions are directed to the Underwriting Expert.

• Co-manage signed process blueprints and value baselines that detail touches, cycle time, and rework.

• Evaluate implementation outcomes against established process blueprints and value baselines.

• Document observations from the initial workstream and create a repeatable implementation playbook.

• Collaborate on RAID and decision logs alongside the Project Manager.

• Organize bi-weekly platform-program dependency syncs addressing live client data, environments, and release schedules.

• Proactively escalate risks at the earliest opportunity.

• Propel the execution of SaaS delivery projects for the Maestro AI underwriting platform.

• Facilitate client workshops and oversee client teams.

• Provide guidance on executive client decisions and relay product advancements to the internal team.

⛳️ Requirements

• 3–5 years of experience as an Implementation Manager, Functional Consultant, Solutions-Oriented Analyst, or a comparable role focused on technology implementation or operational transformation.

• Quick to learn complex software platforms and translate that knowledge into practical operational solutions for clients.

• Experience in client-facing roles, conducting workshops, and managing client teams.

• Technical proficiency; capable of understanding and leading detailed discussions about system logic with Technical Product Managers.

• Proven experience in leading client implementations as the primary individual responsible for functional outcomes.

• Experience in owning deliveries from start to finish.

• Ability to guide executive client decisions and advocate for product enhancements to the internal team.

• Eagerness for frequent client interaction and extensive communication with both internal and external stakeholders.

• A passion for fintech or mortgage technology and a willingness to cultivate domain expertise.

• Familiarity with the lending lifecycle or mortgage industry (preferred but not required).

• Experience with AI or automation rollouts in operations, including tasks such as labeling, quality assurance sampling, and exception handling (preferred but not required).

• Proficiency in both French and English (preferred but not required).

• Successful completion of background and role-specific vetting processes.

🏝️ Benefits

• Competitive salary.

• Performance-based incentives (where applicable).

• Acknowledgment of contributions.

• Comprehensive medical, dental, and vision insurance.

• Health & Wellness Spending Accounts (where applicable).

• Access to telemedicine services.

• Employee Assistance Programs.

• Mental health support available for you and your family.

• Generous vacation policy (4 weeks).

• Floater days.

• Observance of statutory holidays.

• RRSP matching program.

• Enhanced maternity and parental leave top-up programs.

• Education assistance.

• Mentorship opportunities.

• Training programs.

• Career development opportunities across Nesto Group.

• Access to modern technology.

• Collaborative team environment.

• Resources necessary to perform at your best.