AI Delivery and Operations Lead

This is a fully remote position, open to applicants in Alabama, +32 more locations.

📋 Description

• Oversee the daily operational framework of the AI organization, which includes leadership evaluations, planning cycles, decision logs, action logs, and follow-ups.

• Direct key AI initiatives from the initial intake and scoping phases through to building, launching, and ensuring adoption.

• Create comprehensive delivery plans that outline scope, milestones, responsible parties, dependencies, and success metrics.

• Keep track of AI portfolio priorities, capacity, dependencies, funding, risks, and anticipated value.

• Prepare succinct recommendations and materials for the AI Senior Operations Manager and Chief AI Officer.

• Work collaboratively with project management, infrastructure, and operations teams across the university.

• Partner with Finance to monitor AI portfolio budgets, forecasts, operational and capital expenditures, vendor expenses, license costs, and usage-based AI service fees.

• Establish expected outcomes and baselines, monitor adoption and results, and report on the value achieved.

• Manage emerging cross-functional AI initiatives until they are handed over to a permanent owner.

• Decompose objectives into trackable and measurable actions.

• Develop standardized playbooks, templates, and tools for AI delivery.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• A minimum of 7 years of progressively responsible experience in program, project, technology delivery, or operations management within a complex, cross-functional setting.

• Proven experience in delivering technology-driven initiatives, including enterprise software, data analytics, automation, or AI solutions.

• A bachelor's degree in business, information systems, computer science, or a related discipline.

• Equivalent experience may be considered in lieu of a degree.

• Strong literacy in AI and technology, encompassing an understanding of the AI solution lifecycle, generative AI concepts, usage-based costs, and common implementation challenges.

• Familiarity with responsible AI, data privacy regulations including FERPA, security, and accessibility issues.

• Knowledge of Agile and hybrid delivery methodologies, risk and dependency management, and change management practices.

• Financial acumen, including understanding budgets, forecasts, operational versus capital expenditures, and preparing business cases.

• Structured problem-solving skills with the ability to synthesize complex information into clear recommendations.

• Exceptional written, verbal, and presentation abilities for engaging with audiences up to the executive leadership level.

• Advanced proficiency in tools such as Jira, Smartsheet, Azure DevOps, Power BI, Excel, or other similar work-management and reporting software.

• A reliable internet connection and a dedicated, well-equipped workspace are required.

• Candidates must reside in and work from one of the approved states.

🏝️ Benefits

• High-quality, low-deductible medical insurance.

• Low to no-cost dental and vision insurance plans.

• 5 weeks of paid time off.

• Nearly a dozen paid holidays.

• Employer-funded retirement plan.

• Free tuition assistance program.

• Parental leave benefits.

• Resources for mental health and wellbeing.