AI & Customer Experience – Functional Consulting Intern

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Comprehend clients’ businesses, goals, processes, customers, and key performance indicators, translating them into precise requirements.

• Facilitate discovery sessions and workshops with business teams by documenting meeting notes, insights, and action items.

• Record functional requirements, user stories, use cases, and business processes.

• Aid in data analysis and documentation, which includes data dictionaries, data models, segmentation rules, and data quality requirements.

• Assist with the functional testing of campaigns, customer journeys, and automations within CRM and marketing platforms.

• Utilize generative AI tools to research, analyze information, document findings, and produce structured deliverables.

• Help identify and document AI use cases, including business challenges, required data, and value generated.

• Prepare draft presentations, matrices, and documents for both clients and internal teams.

• Monitor project tasks and action items using agile project management tools.

• Engage in team ceremonies alongside consultants, architects, designers, developers, and project managers.

• Work on innovative Digital & Data projects with global clients across various industries.

⛳️ Requirements

• Student in the final semesters of a degree program in Industrial Engineering, Systems Engineering, Business Administration, Marketing, Economics, or a similar field.

• University endorsement to undertake a professional internship.

• Keen interest in how businesses function and the ability to pose insightful questions.

• Regularly use generative AI tools with sound judgment, effective prompting, and result validation.

• Intermediate proficiency in Excel, including pivot tables and data consolidation.

• Basic understanding of databases and data analysis.

• Strong writing, summarization, and documentation capabilities.

• Analytical mindset with a keen attention to detail.

• Excellent communication skills and a passion for multidisciplinary and multicultural teamwork.

• Ability to read and comprehend technical English.

• Capacity to collaborate effectively within multidisciplinary teams.

• Interest in rapid prototyping, experimentation, and continuous learning.

• Understanding of business processes and how technology can enhance them.

• Structured communication skills for documenting solutions and conveying technical concepts clearly.

• Basic knowledge of SQL.

• Familiarity with CRM platforms, customer data platforms, or marketing automation solutions such as Salesforce.

• Knowledge of Customer Experience, Design Thinking, or agile methodologies.

• Experience with Jira, Confluence, Miro, or Mural.

• Completed courses or personal projects related to AI, data analytics, or automation.

🏝️ Benefits

• 100% remote work.

• International and multicultural projects.

• Opportunities to engage with leading technologies within the Digital Commerce ecosystem.

• Access to training programs and ongoing professional development.

• Opportunities for professional growth and internal mobility.

• A culture founded on collaboration, innovation, and continuous learning.