AI Community Manager – Contract

This is a fully remote position, open to applicants in California.

📋 Description

• Develop the community strategy for a new consumer AI product.

• Identify the target community, member value proposition, and growth strategy.

• Establish a valuable, trusted, and efficiently managed space for highly engaged users.

• Create ambassador, advocate, and power-user initiatives.

• Design and evaluate engagement programs that enhance participation, connection, and long-term community value.

• Generate scalable programs and toolkits for member-organized events and meetups.

• Collaborate with social, branding, and creative teams to promote community-generated content.

• Foster adoption in new markets through community-driven outreach efforts.

• Investigate AI-enabled, personalized, and scalable community experiences.

• Collaborate with growth teams on referral and invitation strategies.

• Identify creators, advocates, and early adopters who produce engaging content.

• Transform community involvement into advocacy, referrals, and organic growth.

• Utilize engagement data and experimentation to enhance participation, retention, and advocacy.

• Provide user stories, use cases, and emerging behaviors to marketing and product teams.

• Act as the internal voice of the community, translating user behavior and feedback into product insights.

• Create feedback loops between early adopters and product teams.

• Oversee community health metrics, including activity, retention, sentiment, advocacy, and community-driven growth.

• Merge qualitative feedback with behavioral data to pinpoint patterns and opportunities.

⛳️ Requirements

• Over 8 years of experience in community, social, developer relations, creator programs, product advocacy, or related fields.

• Proven experience supporting at least one consumer technology product at significant scale.

• Demonstrated ability to build an ambassador, advocate, creator, or superuser program from inception.

• Experience in taking community programs from concept to launch while quickly testing and iterating on what works.

• Strong interest in artificial intelligence and its impact on how people create, communicate, and interact with technology.

• Experience in scaling an online community beyond manual moderation through automation, community roles, governance, escalation paths, and scalable processes.

• Strong analytical skills and the ability to utilize community behavior, engagement data, and qualitative feedback to shape strategy.

• Capability to translate community insights into clear, actionable recommendations for Product and Engineering.

• Excellent writing skills and a unique, authentic voice.

• Understanding of internet culture and human-centered communication.

• Comfort in operating within an early-stage environment where the product, community, and playbook are still developing.

• A history of building trust as a fundamental aspect of the community experience.

• Experience in building community around AI, generative AI, emerging technology, or highly technical products is strongly preferred.

• Ideally, experience engaging early adopters or technically curious users with rapidly evolving products.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• A dynamic and inclusive work environment.