AI Automation, Agentic Systems Specialist

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Assess real-world business operations and uncover potential areas for automation.

• Develop and implement agentic AI systems that execute tasks across business applications while ensuring human oversight.

• Collaborate with leadership and staff to grasp operational workflows and create process maps.

• Detect bottlenecks, redundant steps, repetitive tasks, and areas for enhancement.

• Prioritize automation initiatives based on their business impact, complexity, risk, and return on investment (ROI).

• Advise on when AI technology should be employed and when it should not.

• Construct AI agents for various functions including email, CRM, meetings, onboarding, ticketing, documentation, reporting, marketing, lead qualification, proposals, project management, research, and administrative tasks.

• Create human-approval workflows for sensitive or significant actions.

• Seamlessly integrate AI systems with Microsoft 365, Google Workspace, CRM, PSA/RMM, ticketing, marketing, project management, accounting, databases, knowledge bases, APIs, webhooks, and automation platforms.

• Facilitate client AI automation discovery sessions and outline client processes once internal implementations are validated.

• Design, test, launch, document, monitor, and enhance client AI solutions.

• Educate client employees and establish approval and governance frameworks.

• Develop standardized AI implementation packages and ongoing managed AI services.

• Create reusable architectures and templates while showcasing measurable operational improvements.

• Set standards for human approval, security, testing, and documentation.

⛳️ Requirements

• Experienced candidate; minimum experience is identified as "Experienced" without a specific duration.

• Business-process orientation combined with practical technical skills.

• Capability to analyze business processes, pinpoint inefficiencies, and convert requirements into AI-driven solutions.

• Familiarity with agentic AI systems and large language models (LLMs).

• Experience with OpenAI/Azure OpenAI, Anthropic Claude, Microsoft Copilot ecosystem, and AI APIs.

• Proficiency in tools such as n8n, Make, Zapier, and/or Microsoft Power Automate.

• Understanding of API integrations, webhooks, Python and/or JavaScript, REST APIs, JSON, and databases.

• Knowledge of retrieval-augmented generation (RAG), vector databases/semantic search, AI tool/function calling, multi-agent workflows, MCP or similar protocols, and prompt/context engineering.

• Familiarity with AI evaluation and testing and business process automation.

• Understanding of or a willingness to gain expertise in role-based access, least-privilege permissions, data privacy, credential/API-key management, AI data governance, logging/audit trails, human approval controls, error handling, rollback procedures, hallucination/reliability risks, pre-production testing, client-environment separation, and post-deployment monitoring.

• Experience with MSPs, IT service providers, marketing agencies, or small-to-medium business technology environments is a significant advantage.

🏝️ Benefits

• Opportunity to transition from part-time to full-time as client demand escalates.

• Chance to influence the company’s AI strategy.

• Opportunity to construct solutions from the ground up.

• Potential to contribute to the creation of a new technology service offering.

• Hourly compensation based on experience.