Agent Technology Support Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Address basic to moderately complex technical issues related to sales technology via phone, email, or Zoom.

• Refer more complicated issues to the appropriate team as necessary.

• Offer support and solutions for field-related problems with sales technology tools by following established processes and procedures.

• Document calls and issues accurately.

• Respond to emails directed to technical support queues.

• Evaluate real-time technical issues for routine task triage.

• Recognize and escalate software problems to subject matter experts and IT partners.

• Deliver customer service to both agents and company personnel.

• Identify and share self-help documentation for agent self-service options.

• Assist in small projects and minor software upgrades under close supervision.

• Help test sales technology tools and software updates while working under close supervision.

• Act as the primary contact for agents and ensure follow-up on resolutions.

⛳️ Requirements

• High school diploma, GED, or 2 years of relevant work experience.

• Fundamental understanding of sales technology tools and processes.

• Capability to analyze problems and prioritize tasks effectively.

• Strong relationship management and teamwork abilities.

• Proficient in conflict resolution and issue management.

• Ability to handle multiple tasks simultaneously.

• Team-oriented with a knack for building partnerships.

• Excellent verbal and written communication skills.

• Strong customer-centric approach with skills to manage escalated issues.

• Basic familiarity with Microsoft Office and/or related software.

• Associate's degree or 4 years of equivalent work experience.

• This position does not qualify for visa sponsorship.

• Availability to work Central or Eastern Time hours.

• All work must be conducted within the United States.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Performance-based bonuses or sales incentives.

• 401(k) retirement plan with company matching contributions.

• Short-term and long-term disability insurance.

• Paid time off along with 10 corporate holidays.

• Paid parental leave.

• Company-sponsored life insurance.

• Resources for Mental & Financial Well-Being.

• Flexible work environment.

• Occasional travel to corporate offices may be necessary.