Agent, SVS Inbound Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls and chats from customers via the contact center.

• Promote and provide services for Silversea cruises along with related shore-side offerings.

• Deliver bespoke luxury customer service and cultivate enduring customer relationships.

• Assess guest requirements and suggest suitable products.

• Generate precise reservations and modify existing ones based on guest requests and company guidelines.

• Achieve sales targets on a monthly, quarterly, and annual basis.

• Handle high-volume workloads while enhancing the sales approach through a scripted process.

• Maximize closing rates and upselling opportunities throughout the customer interaction.

• Collect essential guest information and payments utilizing company-endorsed technologies and procedures.

• Provide insights on unclosed sales opportunities to enhance marketing ROI.

• Collaborate with global sales and support teams to drive customer satisfaction, revenue growth, and long-term sales objectives.

• Coordinate with management to ensure efficient handling of call volumes.

• Comply with company policies, procedures, and ethical standards.

• Undertake additional related duties as necessary.

⛳️ Requirements

• Ability to engage and collaborate with all company personnel.

• Skills to build trust, value others, communicate effectively, drive execution, encourage innovation, prioritize customer focus, work collaboratively, creatively solve problems, and exhibit high integrity.

• Maintain professional relationships, both internally and externally, aligned with company core values.

• Must comply with Work from Home policies and guidelines.

• Ability to work effectively within a small local team as well as a larger global team in a highly motivated, competitive setting.

• Proficient computer skills and knowledge.

• Must adhere to the assigned schedule and relevant PC objectives and goals.

• Ability to establish and sustain effective working relationships with support departments.

🏝️ Benefits

• Competitive compensation and benefits package.

• Excellent opportunities for career development.

• Work-from-home arrangement in accordance with company policies and guidelines.