Agent Licensing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiate and oversee the lifecycle of agents appointed with various Globe Life companies to authorize product sales.

• Maintain precise agent records across Mainframe, SOAR, CELS, OnBase, and government portals.

• Gather, assess, and confirm licensing information from various sources and update records promptly and accurately.

• Ensure the proper setup of agent hierarchy and licensing details to facilitate commission payments.

• Secure and handle sensitive agent information in accordance with privacy regulations.

• Review appointment requests and verify that agents fulfill licensing and company requirements.

• Manage appointments, terminations, demographic changes, and biographical updates.

• Monitor a shared inbox and respond to inquiries from agents, internal departments, and external regulatory bodies.

• Liaise with state Departments of Insurance and vendors on behalf of the organization.

• Address agent inquiries via phone and email.

• Escalate workflow issues, system discrepancies, or agent concerns to supervisors as necessary.

⛳️ Requirements

• High school diploma or equivalent work experience.

• 0–1 year of relevant administrative or office experience.

• Experience in the insurance or licensing sector is advantageous but not mandatory.

• Strong attention to detail and accuracy when entering data and managing documentation.

• Ability to maintain confidentiality and adhere to established procedures for handling sensitive information.

• Basic proficiency in Microsoft Office, including Outlook, Word, and Excel.

• Clear written and verbal communication skills, with the capacity to follow instructions and respond in a professional manner.

• Willingness and capability to learn multiple systems, including internal platforms and external government portals.

• Dependable, organized, and able to maintain focus during repetitive or routine tasks.

• Ability to work independently while also contributing as a supportive team member.

• Open to feedback and direction from supervisors and team leaders.

• Reliable and consistent attendance during your assigned shift.

• Capability to work full-time and/or part-time based on the position specifications.

🏝️ Benefits

• Competitive compensation designed to reflect your expertise and contributions.

• Comprehensive health, dental, and vision insurance plans.

• Life insurance benefits.

• Retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off.

• Parental leave.

• Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep.

• Company-paid counseling for mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility.

• Company-paid FLMI and ICA courses.

• Discounted Texas Rangers tickets.