Agent, Cloud Solutions – Sales

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the primary point of contact for all incoming calls and inquiries from direct customers and partners.

• Ensure the prompt and successful delivery of Sherweb’s solutions in alignment with customer needs and goals.

• Deliver platform training, onboarding, and ongoing support to both new and existing customers.

• Gather customer feedback and pinpoint opportunities to enhance products and services.

• Provide support before and after sales transactions.

• Retain customers and partners by offering effective and professional solutions.

• Emphasize first-contact resolution and address urgent customer issues efficiently.

• Foster customer engagement through substantial conversations.

• Collaborate with sales advisors, direct clients, partners, and other relevant stakeholders.

⛳️ Requirements

• Previous experience in customer contact roles (telesales, call center, helpdesk).

• Understanding of Managed Service Providers (MSPs) and their operational processes.

• Exceptional communication and interpersonal abilities.

• A customer-centric approach.

• Capability to resolve issues under tight deadlines.

• Strong problem-solving abilities.

• A collaborative team player.

🏝️ Benefits

• Access to modern tools and technologies.

• Annual performance evaluations and salary reviews.

• Competitive base salary.

• Vacation entitlement that acknowledges prior experience.

• Additional paid time off.

• Flexible benefits package.

• Options for flexible savings.

• Opportunities for career growth, support, and development.

• Participation in virtual events and in-person gatherings through SherwebLife.