Aftermarket Account Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Uphold ZF as a trusted and preferred partner by overseeing all aspects for designated Aftermarket regions/accounts.

• Consistently enhance customer satisfaction and improve relationships with customers and suppliers.

• Convert customer feedback into effective customer strategies.

• Act as the primary point of contact for all customer-related initiatives.

• Manage the quotation request process for all customer inquiries.

• Implement sales growth strategies effectively.

• Ensure the organization is attuned to customer needs, expectations, and requests.

• Strengthen the account management team to meet both internal and external expectations.

• Oversee product development strategies within the Business Units to address customer and market demands.

• Initiate and execute campaigns, projects, and customer events as necessary.

• Assist in negotiations with customers concerning contracts and promotional initiatives.

• Provide exceptional service levels throughout the value chain, from product development and manufacturing to delivery.

⛳️ Requirements

• Bachelor’s degree in Business, Engineering, or a related discipline; equivalent combinations of education and experience will be acceptable.

• Over 6 years of experience in a technical or sales role, ideally within the heavy truck sector, automotive market, or Aftermarket sales.

• Experience in the Commercial Vehicle sector is highly desirable.

• Competent in Microsoft Office Suite, particularly Excel, Outlook, and Teams.

• Strong proficiency in Excel is essential.

• In-depth commercial insight into the assigned region and/or customer base.

• Outstanding presentation capabilities.

• Skills in negotiation and relationship management.

• Willingness to travel 50% - 75% of the time.

🏝️ Benefits

• Annual Incentive Plan

• Paid Time Off

• 401k Plan

• Health Care Benefits

• Paid Holidays

• A supportive collaborative team environment

• A strong diverse culture

• Supportive Employee Groups and community outreach activities