After Sales Service Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Actively seek and cultivate new after-sales opportunities within both existing and prospective accounts.

• Identify customer requirements, stimulate demand, and drive additional service and modernization revenue.

• Establish and nurture reliable, long-term relationships with clients across all levels of their organization.

• Serve as a credible and persistent ally throughout the entire sales process.

• Manage opportunities from initial outreach through to negotiation and final contract execution.

• Employ a consultative and determined approach to address objections and transform customer needs into sales opportunities.

• Prepare proposals in SAP and follow up on quotes to ensure order acquisition.

• Keep precise records of opportunities, action plans, and monthly/quarterly/yearly forecasts in the CRM system.

• Negotiate the terms of service contracts and ensure successful contract closure.

• Allocate over 60% of working hours to direct customer engagement in the field.

⛳️ Requirements

• Minimum of 5 years’ experience in after-sales service management.

• Background in the packaging industry or similar capital equipment manufacturing experience.

• Proven history of proactively securing new service business, expanding current customer accounts, and achieving quantifiable sales growth.

• Self-driven and resilient sales professional who seeks opportunities proactively rather than relying on incoming inquiries.

• Demonstrates consistent follow-through until business is finalized.

🏝️ Benefits

• Competitive salary.

• 25 days of annual leave plus public holidays, increasing to 28 days after 5 years of service.

• Holiday shutdown during Christmas.

• Simply Health Medical Cashback plan.

• Pension Scheme with Aviva; Employer contribution 4%, Employee contribution 5% (minimum).

• Life Assurance benefit equivalent to 7 times annual salary (Provided by Yu-Life).

• Cycle to work/Tech Scheme available after successful completion of probation.

• Discretionary company bonus scheme linked to overall company performance.

• A supportive and open-minded team environment.

• Encouragement of collaboration, personal growth, and new ideas.