After Sales Service Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Actively identify and cultivate new after-sales opportunities within both existing and prospective accounts.

• Discover customer requirements, stimulate demand, and generate additional service and modernization business.

• Establish and nurture trusted, long-lasting relationships with customers at all levels of the organization.

• Serve as a reliable and persistent partner throughout the sales process.

• Manage opportunities from initial prospecting through negotiation to contract finalization.

• Employ a consultative and determined approach to address objections and transform customer needs into sales opportunities.

• Prepare proposals in SAP and follow up on quotes to secure orders.

• Keep accurate records of opportunities, action plans, and monthly, quarterly, and yearly forecasts in the CRM system.

• Negotiate service contract terms and ensure successful contract closure.

• Dedicate over 60% of time to direct customer engagement in the field.

⛳️ Requirements

• Minimum of 5 years of experience in after-sales service management.

• Background in the packaging industry or related capital equipment manufacturing experience.

• Proven history of proactively securing new service business.

• Experience in expanding existing customer accounts and driving measurable sales growth.

• Self-driven and resilient sales professional.

• Actively seeks out opportunities rather than waiting for inbound inquiries.

• Consistently follows through until business is finalized.

• Ability to spend over 60% of time in direct customer engagement in the field.

• Proficiency in preparing offers in SAP and following up on quotations.

• Ability to maintain precise opportunity records, action plans, and forecasts within a CRM system.

• Competence in negotiating service contract terms and closing contracts.

🏝️ Benefits

• Competitive salary.

• 25 days of holiday per year plus public holidays, increasing to 28 days after 5 years of service.

• Holiday shutdown period during Christmas.

• Simply Health Medical Cashback plan.

• Pension Scheme with Aviva; Employer contribution of 4%, Employee contribution of 5% (minimum).

• Life Assurance benefit of 7 times annual salary (Provided by Yu-Life).

• Cycle to work/Tech Scheme available after successful completion of probation.

• Discretionary company bonus scheme tied to company performance.

• Open-minded and supportive team environment.

• Encouragement of collaboration, growth, and new ideas.