After-Sales Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead and cultivate the After-Sales team by establishing structured processes, key performance indicators (KPIs), and routines for effective customer follow-up.

• Identify avenues for cost reduction, productivity enhancement, and improvement of industrial processes.

• Organize and oversee projects aimed at generating savings, including preparation of return on investment (ROI) analyses, business cases, and financial outcomes.

• Transform technical and operational data into commercial opportunities and quantifiable results.

• Build and maintain relationships with key industrial accounts, identifying opportunities for expansion, cross-selling, and upselling.

• Track performance, customer satisfaction, retention rates, and indicators of customer churn risk.

• Collaborate effectively with the Sales, Technical Assistance, Marketing, and Research & Development teams.

• Report directly to the Commercial Director.

• Operate on a national scale.

⛳️ Requirements

• Proven experience in leadership or management positions within After-Sales, B2B Customer Success, Account Management, Technical Assistance, or Sales.

• Background in industrial settings, ideally within meatpacking, animal protein, agribusiness, food manufacturing, industrial sanitation, or chemical products.

• Experience in managing teams and key accounts, along with fostering relationships with corporate clients.

• Familiarity with analyzing performance, cost, consumption, and productivity metrics.

• Experience with projects focused on cost reduction, continuous improvement, or savings generation.

• Competence in preparing and presenting ROI analyses, business cases, and financial results to both clients and leadership.

• Proficient in data-analysis tools, such as advanced Excel and Power BI or similar platforms.

• Willingness to travel frequently across the nation.

🏝️ Benefits

• Comprehensive health insurance plans.

• Opportunities for professional development and training.

• Flexible working hours and the possibility of remote work.

• Competitive salary with performance-based bonuses.

• Collaborative and innovative work environment.