After-Sales, Customer Service, AI Experience

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Address customer inquiries promptly and courteously through email, phone, WhatsApp, and Instagram (using Zendesk).

• Manage returns, refunds, replacement parts, and warranty claims across all platforms.

• Collaborate with the warehouse and freight carriers regarding partial deliveries, damages, and tracking information.

• Leverage AI tools such as Claude and ChatGPT to craft responses and enhance operational efficiency.

• Recognize recurring problems and communicate them to the team.

⛳️ Requirements

• Proficiency in German at a minimum C1 level, both written and spoken.

• Background in customer service, preferably within e-commerce or online marketplaces.

• Familiarity with AI tools like Claude or ChatGPT on a regular basis.

• Organized, solution-focused, and composed when interacting with dissatisfied customers.

• Availability from Monday to Friday during core hours, 8:00 a.m.–3:00 p.m. German time.

• Freelancer or self-employed individual.

• Commitment of 40 hours per week.

• Ready to start as soon as possible.

🏝️ Benefits

• Fully remote position.

• Schedule of 20–40 hours per week.

• AI-first team: AI manages routine tasks while you focus on more complex issues.

• Direct access to the founder for communication.

• Opportunities for long-term collaboration.

• Contract duration of 12 months.