Advocate Support Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate the onboarding process for new Healthcare Advocates.

• Conduct follow-ups with advocates at 30, 60, and 90-day intervals.

• Maintain regular office hours to address advocate inquiries and complex patient scenarios.

• Monitor performance metrics throughout the advocate network.

• Recognize and highlight high-performing advocates.

• Assist advocates in navigating difficult patient situations.

• Develop and enhance repeatable protocols and playbooks.

• Identify and rectify gaps in onboarding and training processes.

• Broaden advocate support, performance, and process responsibilities as the program evolves.

⛳️ Requirements

• Highly organized, demonstrating exceptional follow-through.

• Proactive and adept at navigating ambiguity.

• Data-oriented with a comfort level in working with metrics.

• Good judgment regarding urgency and accountability.

• Compassionate and empathetic communication abilities.

• Previous experience in customer or operations support (application question; no minimum required).

• LinkedIn profile URL mandatory.

• Resume submission required.

• Introductory video submission required.

🏝️ Benefits

• Flexible remote work options.

• Remote-first team environment.

• Opportunities for growth and ownership.

• Chance to influence key processes.

• Purpose-driven work focused on enhancing mental health care for older adults.