Advisor, Member Sales and Service

This is a fully remote position, open to applicants in Canada.

📋 Description

• Build an advisory relationship by recognizing current and future needs while fostering client retention.

• Provide guidance to members and clients regarding specialized products and services, ensuring their satisfaction.

• Assess client requirements and gather as well as analyze relevant data.

• Process requests and conduct necessary follow-ups.

• Support members and clients by understanding their needs and suggesting tailored solutions.

• Assist in identifying operational risks and areas for improvement within the unit.

• Stay informed about the latest standards, products, and services in the industry.

• Cultivate, develop, and sustain business relationships with members and clients.

• Deliver customer service and facilitate the sale of specialized products and services through various distribution channels based on member/client needs.

• Evaluate information requests for specialized products and services, promoting and selling them in alignment with client needs and the unit's business objectives and strategies.

• Guarantee member/client satisfaction and service quality in line with organizational standards and procedures.

⛳️ Requirements

• College diploma in a relevant discipline.

• At least one year of pertinent experience.

• Other combinations of qualifications and related experience may be taken into account.

• Proficiency in French is mandatory.

• Advanced English proficiency is required due to the nature of the responsibilities or work tools, or because the role involves interactions with English-speaking partners, members, and/or clients.

• Action-oriented mindset.

• Effective communication skills.

• Ability to handle complex situations.

• Strong customer focus.

• Appreciation for diversity.

• Interpersonal savvy.

• Capacity for nimble learning.

• Adaptability to various situations.

• Proficient with technology.

🏝️ Benefits

• Competitive salary along with an annual bonus.

• Four weeks of flexible vacation starting from the first year.

• Defined benefit pension plan that ensures predictable and stable income throughout retirement.

• Group insurance, including telemedicine services.

• Reimbursement for health and wellness expenses.