Advanced Services Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Build, lead, and oversee a team of Architects across the EMEA and LATAM regions.

• Recruit, inspire, and mentor the team to ensure a consistently exceptional customer experience.

• Collaborate with customers, Customer Experience, Sales, Systems Engineering, Product Management, and Engineering.

• Design scalable and resilient data management solutions aligned with customer business objectives.

• Manage the Architecture delivery team in accordance with established standards and guidelines.

• Cultivate relationships with Sales, Sales Engineers, Product Management, Engineering, and other regional leaders.

• Engage in pre-sales activities and showcase Advanced Services capabilities and value propositions.

• Supervise technical design architects across designated accounts and projects.

• Offer coaching, employee development, feedback, and conduct annual performance evaluations.

• Lead and execute Advanced Services, Customer Experience, and corporate initiatives.

• Handle escalations arising from CSAT issues across various time zones and languages.

• Provide regional market insights to enhance and expand the services portfolio.

⛳️ Requirements

• Strong leadership skills and experience in all aspects of Advanced Services.

• Proven track record of developing a high-quality, multi-country organization.

• Strategic understanding of the services sales process and innovative business acumen.

• Proficient in developing, leading, and motivating services-oriented teams to exceed targets.

• Knowledge of key competitors in the data storage sector and the ability to leverage that knowledge for competitive advantage.

• Familiarity with customer expectations for large Enterprise and Global accounts across varied EMEA & LATAM markets.

• Experience with Modern Data Experience, Data Management/Protection/Migration, Analytics/AI/ML, Business Applications, Kubernetes, Portworx, and MultiCloud.

• Capacity to forge strong relationships with customers, partners, and internal stakeholders across multiple countries and cultures.

• Proven success in leading and expanding Professional/Advanced Services architects and delivery teams.

• Executive presence with exceptional communication, collaboration, and influencing abilities.

• Competence in managing challenging conversations.

• Capability to independently resolve complex workflow challenges.

• 6-10 years of relevant experience.

• Willingness to travel up to 40% across EMEA and LATAM.

🏝️ Benefits

• Flexible time off.

• Wellness resources.

• Company-sponsored team events.

• Support for professional growth and development.

• Employee Resource Groups.

• Accommodation assistance during the hiring process.