Advanced Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients in navigating AdaptHealth by employing a patient-focused methodology and effective communication skills.

• Address patient requirements and deliver an outstanding customer or patient experience.

• Collaborate with patients to enhance health outcomes and provide suitable products and services.

• Dispatch letters to patients when direct contact is not achievable.

• Respond to patient-related emails promptly and follow up on emails and phone calls until resolution is achieved.

• Maintain professional communication with both internal and external customers.

• Suggest equipment that could enhance the quality of care provided.

• Resolve concentrator and other equipment issues via phone.

• Confirm or acquire alternative contact information as needed.

• Verify delivery addresses, instructions, and phone numbers for orders.

• Review documentation for accuracy before processing orders.

• Utilize cost-effective delivery methods while documenting delivery expectations and patient or family interactions.

• Direct orders to the appropriate departments or regional branches.

• Complete orders received through CMB, email, fax, or phone.

• Identify trends in systems or processes to enhance efficiency and generate cost savings.

• Contribute to departmental and organizational objectives by assisting colleagues with call schedules and assigned duties.

• Engage in team activities, mentoring, and staff training.

• Create and sustain staff reference materials and promote information sharing.

• Elevate patient concerns to a supervisor as necessary.

⛳️ Requirements

• High School Diploma or equivalent credential.

• One (1) year of relevant experience in healthcare administration, finance, insurance customer services, claims, billing, call center, or management across any industry.

• Senior-level positions require two (2) years of pertinent experience and one (1) year of specific job experience.

• Specific job experience encompasses the tasks listed in a Medicare-certified HME, Diabetic, Pharmacy, or home medical supplies setting that regularly bills insurance.

• Strong decision-making, analytical, and problem-solving abilities with a keen attention to detail.

• Proficient verbal and written communication skills.

• Excellent organizational abilities with a commitment to follow-through.

• Capability to work independently while adhering to detailed instructions.

• Aptitude for identifying weaknesses in existing systems and processes, tracking outcomes, and proposing innovative solutions.

• Ability to prioritize and manage multiple assignments effectively.

• Willingness to learn new technologies and comprehend data flow and system interactions.

• Proficient in computer skills, including Microsoft Office applications.

🏝️ Benefits

• Opportunities for professional growth and development.

• Comprehensive health benefits package.

• Flexible work schedules.

• Supportive team environment.