Advanced Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Dispatch letters to patients when direct contact is unsuccessful

• Respond to patient-related emails promptly

• Ensure follow-up on emails and calls until patients' needs are fully addressed

• Maintain professional communication with both internal and external clients

• Suggest equipment that may enhance the quality of care when suitable

• Provide troubleshooting support for concentrators and other equipment via phone

• Confirm or acquire alternative contact details

• Validate delivery addresses, instructions, and phone numbers for orders

• Assess documentation for accuracy prior to order processing

• Utilize cost-effective delivery approaches

• Record delivery expectations, requests, and contacts from patients or their families

• Direct orders to the correct locations, departments, or regional branches

• Fulfill orders received through CMB, email, fax, or phone

• Identify trends in systems and processes to enhance efficiency and generate cost savings

• Support colleagues with call schedules and assigned duties

• Engage in team activities, mentoring, and training programs

• Create and maintain reference materials for staff and promote information sharing

• Elevate patient issues to a supervisor as needed

⛳️ Requirements

• High School Diploma or equivalent qualification

• A minimum of one (1) year of relevant experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management in any industry

• For senior-level positions, two (2) years of relevant experience and one (1) year in the specific job role is required

• Specific job experience in a Medicare-certified HME, Diabetic, Pharmacy, or home medical supplies setting that frequently bills insurance

• Proficient decision-making, analytical, and problem-solving abilities with a keen eye for detail

• Excellent verbal and written communication skills

• Strong organizational capabilities with the ability to follow through on tasks

• Capacity to work autonomously while adhering to detailed instructions

• Ability to identify deficiencies in current systems and processes, monitor outcomes, and propose innovative solutions

• Skill in prioritizing and managing multiple responsibilities

• Technical proficiency to comprehend data flow through systems and their interactions

• Proficient computer skills, including knowledge of Microsoft Office applications

🏝️ Benefits

• Comprehensive health insurance options

• Generous paid time off policy

• Opportunities for professional development and advancement

• Supportive work environment with a focus on teamwork