Advanced Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients in navigating AdaptHealth by employing a patient-focused approach and effective communication skills.

• Address patient requirements and deliver an outstanding customer or patient experience.

• Partner with patients to foster positive health outcomes while offering suitable products and services.

• Dispatch letters to patients when direct contact is unsuccessful.

• Respond to patient inquiries via email promptly and follow up on emails and phone calls until resolution.

• Maintain professional communication with both internal and external stakeholders.

• Suggest equipment that can enhance the quality of care provided.

• Diagnose concentrator and other equipment issues over the phone.

• Verify or gather alternative contact details, delivery addresses, instructions, and phone numbers.

• Assess documentation for accuracy before processing orders.

• Choose cost-effective delivery methods and appropriate order-routing locations.

• Record delivery expectations, requests, and patient or family interactions using standardized note formats.

• Direct non-care-team orders to the suitable department or regional branch.

• Process orders received through CMB, email, fax, or phone efficiently.

• Identify trends in systems or processes and recommend improvements to enhance efficiency and generate cost savings.

• Contribute to departmental and organizational objectives by assisting colleagues with call schedules and assigned tasks.

• Engage in team initiatives, mentoring, and training activities.

• Create and maintain reference materials for staff and promote information sharing.

• Elevate patient concerns to a supervisor when necessary.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• One (1) year of relevant work experience in healthcare administration, financial services, insurance customer services, claims, billing, call centers, or management, regardless of the industry.

• For senior-level positions, two (2) years of relevant work experience and one (1) year of specific job experience are required.

• Specific job experience encompasses tasks within a Medicare-certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.

• Strong decision-making, analytical, and problem-solving abilities with a keen attention to detail.

• Excellent verbal and written communication skills.

• Robust organizational capabilities and a strong ability to follow through on tasks.

• Capacity to work independently and adhere to detailed instructions.

• Ability to identify weaknesses in current systems and processes, monitor results, and propose innovative solutions.

• Skill in prioritizing and managing multiple tasks effectively.

• Technical proficiency to comprehend data flow through systems and system interactions.

• Computer literacy, including proficiency in Microsoft Office.

• FLSA classification: Non-Exempt.

🏝️ Benefits

• Comprehensive health insurance plans.

• Paid time off and holidays.

• Retirement savings plan with company matching.

• Opportunities for professional development and training.

• Employee assistance programs and wellness initiatives.