Advanced Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients in navigating AdaptHealth through a patient-focused approach and effective communication.

• Address patient needs and deliver an outstanding customer or patient experience.

• Collaborate with patients to positively influence health outcomes.

• Dispatch letters to patients when direct contact cannot be established.

• Respond to patient-related emails promptly.

• Follow up on emails and phone calls until patients' needs are satisfactorily met.

• Maintain professional communication with both internal and external customers.

• Suggest equipment that could enhance the quality of care when suitable.

• Troubleshoot concentrator and other equipment issues over the phone.

• Verify or obtain alternative contact information.

• Confirm delivery addresses, instructions, and phone numbers for orders.

• Review documentation for accuracy before processing orders.

• Utilize cost-effective delivery methods for items ordered.

• Record delivery expectations, requests, and communications with patients or their families.

• Select appropriate order-routing locations.

• Direct non-care-team orders to the correct department or regional branch.

• Timely complete orders received via CMB, email, fax, or phone.

• Identify trends in systems or processes and suggest improvements to enhance efficiency and generate cost savings.

• Support departmental and organizational objectives by assisting colleagues with call schedules and assigned tasks.

• Engage in team activities, mentorship, and training.

• Help develop and maintain staff reference materials and disseminate information.

• Escalate patient concerns to a supervisor.

⛳️ Requirements

• High School Diploma or equivalent.

• One (1) year of relevant work experience in healthcare administration, financial services, insurance customer service, claims, billing, call center, or management across any industry.

• A senior-level position requires two (2) years of relevant work experience and one (1) year of specific job experience.

• Specific job experience includes tasks performed in a Medicare-certified HME, Diabetic, Pharmacy, or home medical supplies setting that routinely bills insurance.

• Strong decision-making, analytical, and problem-solving abilities with keen attention to detail.

• Excellent verbal and written communication skills.

• Strong organizational abilities with a commitment to follow-through.

• Capability to work independently and adhere to detailed directives.

• Ability to identify weaknesses in current systems and processes, monitor results, and propose innovative solutions.

• Proficiency in prioritizing and managing multiple tasks.

• Technical aptitude to comprehend data flow and system interactions.

• Computer proficiency, including knowledge of Microsoft Office applications.

🏝️ Benefits

• Comprehensive health insurance plans.

• Retirement savings plan with company match.

• Opportunities for professional development and training.

• Generous paid time off and holiday schedule.

• Employee assistance program for personal and professional support.