Advanced Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate patient navigation through AdaptHealth by employing a patient-focused approach and effective communication techniques.

• Address patient requirements and deliver an outstanding customer or patient experience.

• Collaborate with patients to foster positive health outcomes and achieve organizational objectives.

• Dispatch letters to patients when direct contact is unsuccessful.

• Manage and follow up on patient emails and phone inquiries until all needs are satisfied.

• Suggest equipment that enhances the quality of care provided.

• Troubleshoot concentrator and other equipment issues via telephone.

• Confirm alternative contact details, delivery addresses, instructions, and phone numbers.

• Examine documentation for accuracy prior to order processing.

• Choose cost-effective delivery methods and suitable order-routing locations.

• Record delivery expectations, requests, and communications with patients or their families.

• Direct non-care team orders to the relevant departments or regional branches.

• Fulfill orders received through CMB, email, fax, or phone promptly.

• Identify trends in systems or processes to enhance efficiency and generate cost savings.

• Support colleagues with call schedules and assigned tasks.

• Engage in team activities, mentoring, and training initiatives.

• Create and maintain staff reference materials and promote information sharing.

• Elevate patient concerns to the supervisor as necessary.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• One (1) year of relevant work experience in healthcare administration, financial services, insurance customer service, claims, billing, call center, or management, irrespective of the industry.

• For senior level positions, two (2) years of work-related experience and one (1) year of specific job experience is required.

• Specific job experience encompasses the tasks outlined in a Medicare-certified HME, Diabetic, Pharmacy, or home medical supplies setting that routinely bills insurance.

• Proficient decision-making, analytical, and problem-solving abilities with a keen attention to detail.

• Excellent verbal and written communication skills.

• Strong organizational capabilities with a commitment to follow-through.

• Ability to work autonomously and adhere to detailed instructions.

• Capacity to identify deficiencies in current systems and processes, monitor results, and propose innovative solutions.

• Skill in prioritizing and managing multiple responsibilities.

• Willingness to learn new technologies and a technical aptitude for understanding data flow and system interactions.

• Proficient computer skills, including familiarity with Microsoft Office applications.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance options.

• Retirement savings plan with company match.

• Generous paid time off and holidays.

• Opportunities for professional development and advancement.

• Supportive work environment with a focus on teamwork and collaboration.