Advanced Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Dispatch letters to patients when direct contact is unsuccessful

• Respond to patient-related emails promptly

• Ensure follow-up on emails and phone calls until the needs of patients are met

• Maintain professional communication with both internal and external stakeholders

• Suggest equipment that can enhance the quality of care when suitable

• Assist in troubleshooting concentrator and other equipment issues via phone

• Verify or obtain alternative contact information as needed

• Confirm delivery addresses, instructions, and phone numbers for orders

• Assess documentation for accuracy prior to processing orders

• Choose cost-effective delivery options

• Record delivery expectations and interactions with patients or their families

• Direct orders to the correct locations, departments, or regional branches

• Fulfill orders received through CMB, email, fax, or phone channels

• Identify trends in systems and processes to enhance efficiency and generate cost savings

• Contribute to departmental and organizational objectives by supporting colleagues with call schedules and assigned responsibilities

• Engage in team activities, mentoring, and training initiatives

• Create and maintain reference materials for staff and promote information sharing

• Refer patient issues to a supervisor for further action

⛳️ Requirements

• High School Diploma or equivalent qualification

• Minimum of one (1) year of relevant experience in healthcare administration, financial services, insurance customer service, claims, billing, call centers, or management across any industry

• For senior level, a requirement of two (2) years of relevant experience and one (1) year of specific job experience

• Specific job experience in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies setting that routinely bills insurance is necessary for senior level

• Strong decision-making, analytical, and problem-solving abilities with meticulous attention to detail

• Excellent verbal and written communication skills

• Robust organizational skills with the capability to follow through

• Capacity to work independently while adhering to detailed instructions

• Ability to identify weaknesses in existing systems and processes, monitor results, and provide innovative solutions

• Proficiency in prioritizing and managing multiple tasks effectively

• Technical understanding of data flow through systems and their interactions

• Computer proficiency, including familiarity with Microsoft Office applications

🏝️ Benefits

• Comprehensive health benefits package

• Opportunities for professional development and growth

• Collaborative and supportive work environment