Advanced Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients in navigating AdaptHealth through a patient-focused approach and effective communication.

• Address patient requirements and deliver an outstanding customer or patient experience.

• Collaborate with patients to enhance health outcomes and align with organizational objectives.

• Send correspondence when direct patient contact is not possible.

• Respond promptly to patient-needs emails and ensure follow-up on emails and phone calls.

• Suggest equipment that could enhance the quality of care.

• Provide troubleshooting assistance for concentrators and other equipment via phone.

• Confirm alternative contact details, delivery addresses, instructions, and phone numbers.

• Review documentation prior to processing orders.

• Choose cost-effective delivery methods and suitable order-routing locations.

• Document delivery expectations, requests, and contacts from patients or their families.

• Direct non-care-team orders to the appropriate department or regional branch.

• Complete orders received through CMB, email, fax, or phone.

• Identify trends in systems or processes to enhance efficiency and generate cost savings.

• Assist colleagues with call schedules and assigned responsibilities.

• Engage in team activities, mentoring, and training sessions.

• Develop and maintain reference materials for staff and promote information sharing.

• Elevate patient concerns to the supervisor.

⛳️ Requirements

• High School Diploma or equivalent.

• One (1) year of relevant work experience in healthcare administration, financial or insurance customer services, claims, billing, call center, or management, regardless of the industry.

• For senior level positions, two (2) years of relevant work experience and one (1) year of specific job experience are required.

• Specific job experience includes responsibilities in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies setting that routinely bills insurance.

• Strong decision-making, analytical, and problem-solving abilities with attention to detail.

• Excellent verbal and written communication skills.

• Strong organizational abilities with a commitment to follow-through.

• Ability to work independently while adhering to detailed directives.

• Capability to identify weaknesses in current systems and processes, track results, and propose innovative solutions.

• Proficiency in prioritizing and managing multiple tasks.

• Willingness to learn new technologies and comprehend data flow and system interactions.

• Computer proficiency, including knowledge of Microsoft Office.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) retirement plan with company matching.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and advancement.