Advanced Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients at AdaptHealth using a patient-focused approach and effective communication techniques.

• Address patient needs to provide an outstanding customer or patient experience.

• Collaborate with patients to positively influence health outcomes through the provision of suitable products and services.

• Dispatch letters to patients when direct contact cannot be established.

• Respond to patient-related emails promptly and ensure follow-up on both emails and phone calls.

• Maintain professional communication with both internal and external customers.

• Suggest equipment enhancements to improve the quality of care when applicable.

• Troubleshoot concentrators and other equipment via telephone support.

• Verify or obtain alternative contact details.

• Confirm delivery addresses, instructions, and phone numbers.

• Review documentation for accuracy before processing orders.

• Utilize cost-effective methods for the delivery of ordered items.

• Document delivery expectations, requests, and communications with patients or their families.

• Choose appropriate order-routing locations and manage the routing of non-care-team orders.

• Process orders received through CMB, email, fax, or phone in a timely manner.

• Identify trends in systems or processes to enhance efficiency and generate cost savings.

• Support departmental and organizational objectives by assisting colleagues with call schedules and assigned responsibilities.

• Engage in team activities, mentoring, and training initiatives.

• Develop and sustain staff reference materials and facilitate the sharing of information.

• Elevate patient concerns to a supervisor when necessary.

⛳️ Requirements

• High School Diploma or its equivalent.

• At least one (1) year of relevant experience in healthcare administration, financial or insurance customer services, claims, billing, call center, or management, regardless of industry.

• For senior-level positions, two (2) years of related work experience and one (1) year of specific job experience is required.

• Specific job experience includes performing the listed tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely processes insurance claims.

• Proficient decision-making, analytical, and problem-solving abilities with keen attention to detail.

• Excellent verbal and written communication skills.

• Strong organizational capabilities with a commitment to follow through.

• Ability to work independently while adhering to detailed instructions.

• Capacity to identify weaknesses in current systems and processes, monitor results, and propose innovative solutions.

• Ability to prioritize and manage multiple responsibilities effectively.

• Technical proficiency to understand data flow within systems and their interactions.

• Computer skills, including proficiency in Microsoft Office applications.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.