Advanced Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Send correspondence to patients when direct contact is unsuccessful.

• Respond promptly to emails regarding patients’ needs.

• Ensure follow-up on emails and phone calls until patients' needs are fully addressed.

• Maintain professional communication with both internal and external stakeholders.

• Suggest equipment that could enhance the quality of care.

• Troubleshoot concentrators and other equipment issues over the phone.

• Confirm or acquire alternative contact details.

• Verify delivery addresses, instructions, and phone numbers for orders.

• Review documentation for accuracy prior to processing orders.

• Utilize the most cost-effective delivery methods for ordered items.

• Record delivery expectations and requests in patient accounts.

• Implement standard note formats and document interactions with patients or their families.

• Select appropriate locations for order routing.

• Direct non-care team orders to the relevant department or regional branch.

• Complete orders received through CMB, email, fax, or phone in a timely manner.

• Identify trends driven by systems or processes and recommend improvements to enhance efficiency and reduce costs.

• Support departmental and organizational objectives by assisting colleagues with call schedules and assigned tasks.

• Engage in team activities, including mentoring and training.

• Help develop and maintain reference materials for staff and disseminate information.

• Elevate patient concerns to a supervisor.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• One (1) year of relevant experience in healthcare administration, financial services, insurance customer service, claims, billing, call center operations, or management across any industry.

• Senior level requires two (2) years of relevant work experience and one (1) year of specific job experience.

• Specific job experience includes any of the aforementioned tasks within a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that regularly bills insurance.

• Strong decision-making, analytical, and problem-solving abilities with a keen attention to detail.

• Excellent verbal and written communication skills.

• Strong organizational capabilities with a proven ability to follow through.

• Ability to work independently while also adhering to detailed directives.

• Capability to identify weaknesses in current systems and processes, track outcomes, and propose innovative solutions.

• Proficiency in prioritizing and managing multiple tasks effectively.

• Willingness to learn new technologies and possess the technical aptitude necessary to comprehend data flow through systems and system interactions.

• Computer proficiency, including knowledge of Microsoft Office applications.

🏝️ Benefits

• Comprehensive health insurance options.

• Opportunities for professional development and training.

• Flexible work schedules to promote work-life balance.

• Supportive team environment fostering collaboration and growth.