Advanced Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist patients throughout their experience with AdaptHealth by employing a patient-focused approach and effective communication skills.

• Address patient needs and deliver an outstanding customer or patient service experience.

• Dispatch letters to patients when direct contact cannot be established.

• Respond to patient-related emails promptly, ensuring follow-up on all emails and phone inquiries.

• Suggest equipment that enhances the quality of care provided.

• Troubleshoot issues with concentrators and other equipment via phone support.

• Confirm alternative contact details, delivery addresses, delivery instructions, and phone numbers.

• Review documentation for accuracy prior to processing orders.

• Choose cost-effective delivery methods and suitable order-routing locations.

• Record delivery expectations, requests, and communications with patients or their families.

• Direct non-care-team orders to the relevant department or regional branch.

• Fulfill orders received through CMB, email, fax, or phone.

• Identify trends in systems or processes to enhance efficiency and reduce costs.

• Contribute to departmental and organizational goals by aiding colleagues with call schedules and assigned tasks.

• Engage in team activities, mentoring, and training initiatives.

• Create and maintain reference materials for staff and promote information sharing.

• Elevate patient issues to the supervisor when necessary.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• A minimum of one (1) year of relevant experience in healthcare administration, finance, insurance customer service, claims, billing, call center, or management, irrespective of the industry.

• Senior-level positions require two (2) years of related experience and one (1) year of specific job experience.

• Direct job experience in a Medicare-certified HME, Diabetic, Pharmacy, or home medical supplies setting that routinely processes insurance claims.

• Strong decision-making, analytical, and problem-solving abilities with a keen attention to detail.

• Excellent verbal and written communication skills.

• Strong organizational capabilities with a focus on follow-through.

• Capability to work independently while adhering to detailed instructions.

• Aptitude for identifying deficiencies in existing systems and processes, tracking results, and proposing innovative solutions.

• Ability to prioritize and manage multiple tasks effectively.

• Willingness to learn new technologies and possess a technical understanding of data flow and system interactions.

• Proficient computer skills, including familiarity with Microsoft Office applications.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for professional growth and development.

• Comprehensive health benefits.

• Supportive work environment with a focus on teamwork.