Advanced Associate, Professional Services

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the data transfer for active Associates authorized to book travel and accommodations, reviewing contracting logs for any new entries.

• Collaborate with the travel supplier to resolve any travel or accommodation-related issues.

• Ensure that all bookings are processed within a 24-hour timeframe.

• Promote innovation and change to enhance processes and results.

• Maintain and consistently update management information (MI).

• Respond to customer inquiries within service level agreements (SLAs).

• Coordinate with stakeholders to guarantee adherence to operational protocols.

• Handle end-to-end scheduling for visiting examiners, which includes travel and accommodation arrangements in line with centre visits.

• Identify issues and risks to report to the team manager.

• Integrate information across various qualification suites and business sectors.

• Manage multiple projects throughout fluctuating annual workloads.

⛳️ Requirements

• A graduate of any four-year degree program.

• A minimum of one year of administrative or back-office experience, as this is an entry-level position.

• A professional and commercially oriented perspective.

• Ability to operate within a regulated framework.

• Capacity to meet tight and non-negotiable deadlines.

• Strong attention to detail, even during repetitive tasks.

• Flexibility to adapt to evolving processes, new qualifications, working methods, and various IT systems.

• Capability to support and collaborate closely with stakeholders and team members.

• Willingness to work flexibly during peak periods.

🏝️ Benefits

• Flexibility in working patterns during peak periods.

• Restrictions on annual leave during peak periods.