Advanced Application Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Install and commission Tantalus gateways, collectors, and field hardware.

• Configure device networking, encompassing IP addressing, VLANs, routing, firewalls, VPNs, and LTE/APN settings.

• Integrate devices with customer SCADA and head-end systems, ensuring accurate point mapping, polling, and controls.

• Implement TRUGrid SCADA as a substitute for an existing system or as the initial SCADA system for customers.

• Commission and test communications using DNP3, Modbus, IEEE 2030.5, IEC 61850, and other protocols.

• Troubleshoot hardware, firmware, network, and protocol issues through packet capture, signal analysis, and device logs.

• Query SQL databases to verify deployments and assist in root-cause analysis.

• Apply operational technology (OT) security best practices, including segmentation, secure remote access, and NERC CIP awareness.

• Support pilots, proof-of-concept testing, and field trials in collaboration with Engineering.

• Document configurations, network diagrams, and support cases.

• Travel up to 25% to utility customer locations.

⛳️ Requirements

• Associate’s or bachelor’s degree in a technical discipline, or equivalent experience.

• Over 3 years of experience in networking and security within corporate, utility, or operational technology (OT) networks.

• More than 3 years of experience in field implementation, commissioning, or technical support in the utility or energy sector.

• Practical experience with SCADA, RTUs, PLCs, or IEDs.

• Proficient knowledge of DNP3 and Modbus protocols.

• Familiarity with SQL.

• Possession of a valid driver’s license.

• Experience with IEEE 2030.5 and IEC 61850 is preferred.

• Background in AMI, RF mesh, or LTE networks is preferred.

• Experience with Linux and scripting languages such as Bash or Python is preferred.

• Certifications such as Network+, Security+, CCNA, or GICSP are preferred.

• Strong troubleshooting abilities.

• Ability to communicate clearly with customers and internal teams.

• Self-motivated, capable of working independently in field settings.

🏝️ Benefits

• Competitive salary complemented by variable compensation based on performance targets and business objectives.

• Comprehensive medical, dental, and vision plans.

• Flexible spending accounts for healthcare and dependent care.

• Paid time off.