Adoption Strategist – APAC

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Create and implement scalable onboarding paths, lifecycle campaigns, workshops, and adoption playbooks.

• Encourage corporate and mid-market clients to activate essential use cases and explore new opportunities.

• Attain in-depth product knowledge across the ElevenLabs platform, particularly in ElevenAgents and ElevenCreative.

• Review customer agent prompts, configurations, and feature setups to identify deficiencies and offer suggestions.

• Monitor and influence both leading and lagging adoption metrics.

• Collaborate with Revenue Operations to enhance reporting capabilities and devise data-driven adoption strategies.

• Work alongside Account Management and CX on regional live workshops, webinars, and focused adoption campaigns.

• Partner with external implementation vendors and internal teams such as Solutions Engineering, GTM, Customer Experience, Product Marketing, and Engineering.

• Assist local GTM initiatives and contribute to global results.

• Develop scalable systems and automation to support a high-volume customer base.

⛳️ Requirements

• Over 6 years of experience in adoption, customer/partner enablement, digital customer success programs, enterprise growth, or a similar role.

• Background in an AI-native or highly technical organization with a substantial low-touch portfolio.

• Familiarity with voice AI, TTS, conversational AI, or developer-facing products.

• Proven history of creating adoption-focused programs from scratch, including onboarding paths, scaled adoption playbooks, and self-service content.

• Capability to build automations and workflows using AI tools.

• Highly analytical with the ability to identify trends, data gaps, opportunities, and best practices.

• Skilled in driving cross-functional results without direct authority.

• Experience managing a large volume of business in the mid-market or commercial segment.

• Fluency in English and Mandarin is required.

🏝️ Benefits

• Annual discretionary stipend for professional development.

• Annual discretionary stipend for social travel to connect with colleagues.

• Annual company offsite event.

• Monthly co-working stipend.

• Flexible remote work arrangement.

• Opportunities for growth and various career paths.