Adoption Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with Canadian clients and internal Solventum teams to facilitate adoption, enhance optimization, and achieve customer success goals.

• Evaluate existing clinician workflows and validate future workflows aimed at improving provider efficiency and documentation standards.

• Create and implement customer adoption strategies, success metrics, and optimization plans.

• Provide customer training, conduct workflow assessments, lead readiness sessions, and perform post-go-live optimization reviews.

• Track utilization patterns, identify barriers to adoption, and suggest best practices to enhance outcomes.

• Serve as a trusted advisor to clinicians, operational leaders, and IT stakeholders throughout the customer lifecycle.

• Collaborate with Product Management and Development teams to communicate customer feedback and potential enhancement opportunities.

• Contribute to the ongoing improvement of adoption playbooks, training resources, customer success initiatives, and implementation methodologies.

• Travel up to 25% within Canada.

⛳️ Requirements

• A bachelor's degree or higher from an accredited institution with three (3) years of experience in healthcare technology support, clinical applications, customer success, implementation, training, or workflow optimization; OR a high school diploma/GED with seven (7) years of relevant experience.

• A minimum of two (2) years of experience in customer-facing roles within healthcare consulting, adoption, training, or implementation.

• Familiarity with speech recognition, physician documentation, CAPD, CDI, or clinician productivity solutions.

• Experience with Solventum solutions, including Fluency Direct or other clinician workflow technologies.

• Proficiency in working with Epic, Oracle Health/Cerner, MEDITECH, Altera Health, or other clinical systems.

• Experience in supporting healthcare transformation, clinician engagement, user adoption, and change management initiatives.

• Strong analytical, communication, facilitation, and stakeholder management abilities.

• Understanding of Canadian healthcare operations and clinical documentation workflows.

• Proven experience in delivering presentations, training sessions, and workflow workshops to clinical and operational stakeholders.

• Willingness to travel to customer sites across Canada as necessary.

• Must possess legal authorization to work in Canada without the need for sponsorship.

🏝️ Benefits

• A comprehensive range of benefits is available to employees in Canada.

• Additional compensation components (such as incentive programs) may be offered.

• Accommodations available upon request for candidates with disabilities.