Admissions Operations Contractor – Undergraduate

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main admissions support liaison for both new and existing applicants.

• Gather, confirm, and monitor outstanding admissions materials, which include transcripts, employer documentation, and necessary program forms.

• Keep an accurate, real-time tracker of applicant statuses within the system.

• Conduct proactive outreach through email, text, and phone calls to assist applicants in completing their files.

• Assess and transition qualified candidates from "Incomplete" to "Complete" status.

• Identify and highlight potential file issues or unique cases to Admissions Advisors.

• Collaborate with Admissions Advisors to address missing documentation challenges and remove application bottlenecks.

• Recognize recurring trends that lead to delays in the completion process.

• Ensure that no application profile remains unreviewed or unattended for more than 3–5 business days.

• Elevate complex eligibility cases to designated team leaders.

• Conduct a weekly 30-minute pipeline review meeting with the Admissions Lead.

• Provide a brief end-of-week summary detailing applicants contacted, follow-up volume, applications transitioned to "Complete," escalation challenges, and operational trends.

• Work to decrease the "Incomplete" application backlog and improve turnaround time.

• Lessen the administrative workload for full-time admissions advisors.

• Ensure accurate documentation, tracking, and communication with applicants.

⛳️ Requirements

• Strong communication abilities and the capacity to connect with individuals from diverse backgrounds.

• Proficient written and verbal communication skills pertinent to customer service and relationship management.

• Excellent organizational and time management capabilities.

• Ability to effectively organize and prioritize tasks.

• High level of attention to detail and accuracy.

• Dedication to diversity, equity, and inclusion.

• Enthusiasm for working with educators and a commitment to Reach University's mission.

• Experience in higher education is valued but not mandatory.

• Previous experience as a teacher is appreciated.

• Necessary prior experience in a customer-facing role with significant interaction.

• Intermediate to advanced proficiency in Excel, Word, PowerPoint, and the Google Suite of products.

🏝️ Benefits

• Medical, vision, and dental insurance options.

• Additional wellness initiatives.

• Flexible Time Off policy.

• Flexible remote-only work environment.

• Support and opportunities for professional development.