Admissions Officer – Higher Education

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Regularly report to the Admissions Manager, providing clear updates on assigned tasks, workload, and application volumes.

• Process and evaluate postgraduate applications in accordance with institutional admissions policies, program entry requirements, and established procedures.

• Review academic credentials, professional experience, and supporting documents to assess whether applicants fulfill admission criteria.

• Evaluate applications from both UK and international candidates, including overseas qualifications and accompanying evidence.

• Ensure applications are complete, accurate, and consistent; identify discrepancies, missing information, or potential issues, taking appropriate actions as needed.

• Make admissions decisions within the scope of delegated authority, issue suitable offers, or escalate cases that require further review.

• Consistently apply academic, English-language, and program-specific entry requirements.

• Verify and authenticate official academic and identity documentation.

• Assess UK fee status based on Home/Overseas fee-status criteria and institutional guidelines.

• Stay informed about Higher Education fee assessment regulations in England, UKCISA guidance, and relevant government regulations.

• Accurately record application and student information in Student Records Systems, CRM, and/or admissions platforms.

• Maintain electronic student records and retain supporting documents in line with institutional policies and GDPR.

• Manage a caseload of applications, prioritizing based on deadlines, intake dates, and business needs.

• Identify recurring issues, process gaps, and data quality concerns, escalating them to the Admissions Manager.

• Collaborate with Student Recruitment, Student Support, Awards, Finance, Compliance, and other departments.

• Keep abreast of admissions policies, program requirements, institutional procedures, and UK Higher Education regulations.

• Contribute to process enhancements that boost efficiency, accuracy, compliance, and the applicant experience.

• Assist with audits, quality assurance efforts, and internal reviews of admissions processes.

• Handle confidential applicant and student information following GDPR, data protection, and institutional policies.

⛳️ Requirements

• Proven experience in a Higher Education Admissions role, particularly with postgraduate admissions.

• Experience in processing applications for UK and international postgraduate students.

• Solid understanding of the UK Higher Education admissions landscape and the principles guiding admissions decisions.

• Demonstrated formal training in Higher Education fee assessment in England, such as recognized UKCISA HE fee-assessment training, or equivalent professional training.

• Practical knowledge of Home/Overseas fee-status assessment principles.

• Keen attention to detail with the ability to identify discrepancies, inconsistencies, and missing information.

• Experience using Student Records Systems, CRM systems, admissions platforms, or similar databases.

• Strong administrative and organizational abilities, capable of managing a high volume of applications and competing deadlines.

• Ability to make confident decisions within established policies and guidelines while recognizing when to escalate a case.

• Strong analytical and critical-thinking skills.

• Excellent written and verbal communication skills in English.

• Ability to effectively communicate with applicants and colleagues from diverse cultural and professional backgrounds.

• Experience working successfully in an international and cross-functional team.

• Proficient IT skills, including Microsoft Office applications.

• Ability to prioritize tasks effectively and meet established deadlines.

• High level of integrity and discretion in handling confidential student and applicant information.

• Commitment to delivering a consistent, fair, and professional admissions service.

• Advanced Microsoft Excel skills, including data analysis, filtering, pivot tables, and reporting (desirable).

• Experience with Salesforce, Microsoft Dynamics, or another CRM/student recruitment platform (desirable).

• Additional language skills are advantageous.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Collaborative and inclusive work environment.

• Competitive salary and benefits package.

• Opportunities for career advancement.