Admissions Inquiry Representative – Short Term Assignment

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming patient inquiries via phone, email, web forms, and other communication methods.

• Offer program details and discuss insurance and financial matters with patients, their families, and referrers.

• Direct inquiries to the relevant departments and connect interested families with the Specialist.

• Gather patient information and input data into various systems and platforms.

• Arrange patient screening appointments and conduct follow-up reminder calls.

• Provide real-time support to patients and families seeking assistance.

• Address requests in a single contact or manage extended and intricate issues while preserving a positive customer experience.

• Overcome initial obstacles and motivate interested families and patients to proceed with the admissions process.

• Record call details accurately.

• Carry out additional duties as assigned.

⛳️ Requirements

• Part-time and temporary role: 20 hours per week for a duration of 6 months.

• Availability required from Sunday to Thursday, 4:00 PM–8:00 PM EST.

• Minimum of 2 years' experience as a call center representative, customer service representative, and/or in patient scheduling.

• Proven experience in managing fast-paced, high-volume inbound calls.

• Excellent communication and teamwork abilities with diverse groups.

• Highly organized and focused on achieving results.

• Ability to thrive in a fast-paced environment that is subject to rapid changes and innovations.

• Must possess legal authorization to work in the United States for any employer.

🏝️ Benefits

• 100% remote work opportunity.

• No travel requirements.

• Equal opportunity employer.

• Reasonable accommodations provided for applications, interviews, or essential job functions.