Admissions Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a significant volume of incoming and outgoing calls from potential clients, families, and referral sources.

• Establish trust and rapport while collecting demographic information, presenting issues, and treatment backgrounds.

• Clearly explain financial policies, payment options, and available financial assistance programs.

• Keep client records updated in Salesforce, including treatment consents and insurance details.

• Collaborate with internal teams to achieve time-to-admission and client satisfaction KPIs.

• Ensure prompt communication and coordination to facilitate clients' entry into Charlie Health’s program.

• Stay informed about Charlie Health’s services, mission, and vision and effectively present its clinical model to clients and families.

• Comply with strict timelines and documentation standards while meeting or surpassing admission targets.

⛳️ Requirements

• Bachelor’s Degree.

• 1-5 years of experience in sales; prior experience in healthcare admissions is advantageous.

• Demonstrated history of surpassing performance targets, especially in sales or client admissions capacities.

• Familiarity with Salesforce.

• Availability to work on a shift-based schedule as indicated in the application questions.

• Strong ability to multitask and thrive in a fast-paced environment.

• Knowledge of HIPAA regulations is a plus.

• Experience working with adolescents and young adults in a mental health setting is beneficial.

• Proficiency in Microsoft Office and Google Suite.

🏝️ Benefits

• Comprehensive benefits package for all full-time employees.

• Performance-based bonus opportunities.

• Full coverage of Florida fingerprint-based background check costs by Charlie Health.