Admissions Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a significant volume of incoming and outgoing calls daily from potential clients, families, and referral sources.

• Establish trust and rapport while collecting demographic information, identifying presenting concerns, and documenting treatment histories.

• Explain financial policies, available payment options, and possible financial assistance programs.

• Maintain client records in Salesforce, including treatment consents and insurance details.

• Collaborate with internal teams to achieve time-to-admission and client satisfaction key performance indicators (KPIs).

• Ensure prompt coordination and communication to facilitate clients' entry into Charlie Health's program.

• Keep abreast of Charlie Health's services, mission, and vision, effectively promoting its tailored clinical model.

⛳️ Requirements

• Bachelor's Degree.

• 1-5 years of sales experience; experience in healthcare admissions is advantageous.

• Demonstrated history of surpassing performance targets, especially in sales or client admissions positions.

• Familiarity with Salesforce.

• Ability to work on a shift-based schedule as indicated in the application questions.

• Strong aptitude for multitasking and thriving in a fast-paced environment.

• Knowledge of HIPAA policies is a plus.

• Experience working with adolescents and young adults in a mental health setting is a plus.

• Proficiency in Microsoft Office and Google Suite.

🏝️ Benefits

• Comprehensive benefits package for all full-time employees.

• Performance-based bonus targeting.

• Florida fingerprint-based background check fully covered by Charlie Health.