Admissions Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a high volume of incoming and outgoing calls, texts, and emails for both new and returning patients.

• Arrange qualified consultations that align with clinic-specific performance metrics and objectives.

• Utilize Salesforce and other platforms to manage patient follow-ups, monitor activities, and keep accurate communication records.

• Assist patients in the registration process and in creating their portal accounts.

• Coordinate referrals to providers and confirm insurance eligibility via insurance portals.

• Communicate details regarding coverage, expectations, and subsequent steps.

• Inform patients about various treatment options, procedures, and what to expect.

• Re-engage former patients and manage ongoing outreach efforts to support consultation volume and pipeline objectives.

• Provide administrative assistance during the patient onboarding process.

• Navigate multiple platforms while ensuring attention to detail.

• Operate independently in a remote work setting.

• Collaborate with clinical teams to prepare patients and facilitate their transition into care.

⛳️ Requirements

• A minimum of 3 years of experience in healthcare administration or patient coordination is necessary.

• Exceptional communication and customer service abilities.

• Bilingual proficiency in English and Spanish is preferred; conversational skills are essential.

• Familiarity with CRM systems, particularly Salesforce, is desired.

• Strong organizational skills with the capability to multitask in a fast-paced environment.

• Must be available to work during Pacific or Mountain Standard Time hours.

• Ability to work remotely while remaining productive, responsive, and accountable to performance metrics.

🏝️ Benefits

• Competitive hourly wage: $27-30/hour, paid bi-weekly.

• 401(k) retirement plan with an employer match up to 4%.

• Comprehensive medical, dental, and vision insurance for employees and eligible dependents.

• Health Savings Account (HSA) with employer contributions.

• Flexible Spending Account (FSA) options.

• Employer-paid life insurance and Accidental Death & Dismemberment (AD&D) coverage.

• Employee Assistance Program (EAP) offering confidential mental health and life support resources.

• Generous paid time off policy.

• Additional paid holidays.

• No night or weekend shifts.