Admissions Advisor

This is a fully remote position, open to applicants in New Jersey, +3 more states.

📋 Description

• Act as an admissions specialist, guiding students toward suitable programs that align with their academic pursuits and personal interests.

• Handle a high volume of emails, texts, and outbound calls efficiently.

• Respond to inquiries, troubleshoot issues, and direct questions to the relevant CIEE team member.

• Ensure responses to incoming inquiries are made within 24 hours.

• Arrange timely follow-ups with prospective students.

• Assess the commitment level of prospective students.

• Implement strategies to educate students about CIEE programs during the inquiry and application phases.

• Collaborate with partner institutions and strategize with Institutional Relations managers.

• Achieve both qualitative and quantitative goals for individual and team performance, including completed applications and conversion rates.

• Assist in promoting on-campus student engagement initiatives.

• Participate in training sessions regarding product offerings and company updates.

• Promote and recommend additional products and services, such as internships.

• Record call details and manage customer information in the company CRM system.

⛳️ Requirements

• A bachelor's degree or its international equivalent is required.

• 1–2 years of experience in a sales or customer service-oriented role is mandatory.

• Prior study abroad experience is highly preferred.

• High emotional intelligence (EQ); must be approachable, friendly, and capable of demonstrating empathy and composure in all interactions.

• Exceptional attention to detail and strong problem-solving skills are essential.

• Excellent written and verbal communication abilities.

• A service-oriented approach is crucial.

• Strong organizational skills and outstanding time management capabilities are required.

• Ability to handle multiple tasks simultaneously.

• Capable of working both independently and collaboratively within a team.

• Proven initiative and receptiveness to feedback and guidance.

• Willingness to travel for 5–10 trips annually to partner institutions.

• Completion of a background check, reference verification, and education/employment validation is necessary for employment.

🏝️ Benefits

• Paid time off and parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term and long-term disability coverage.

• 6 floating Fridays (subject to eligibility criteria).

• Discounts on CIEE Study Abroad programs.

• 403(b) Retirement Plan with employer contributions.

• Comprehensive insurance coverage: life, travel, medical, dental, and vision.

• Flexible Spending Accounts/Health Savings Account for medical and dependent care expenses.

• Optional benefits: identity theft protection, pet insurance, accident, and critical illness coverage.

• Sales incentive pay based on target earnings.